Contact
Email
support@banban.chatWe reply within 24–48 hours. For urgent issues, add "Urgent" to the subject line.
In-app feedback
"Profile → Contact Support"
Chat with our support persona inside the app. Device and account info are attached automatically.
Frequently asked questions
How do I get started?+
Download the app and browse AI characters, preview voices, add a character, and start Free-tier text chat without signing in. After a few chat turns, we may show a sign-in prompt so you can save progress. Paid features such as voice calls, albums, and diary remain Standard/Premium benefits.
Voice call has no audio or high latency+
Check Settings → Banban → Microphone permission is enabled. If issues persist, email support with your device model and iOS version.
Does the subscription auto-renew? How do I cancel?+
Yes, it auto-renews. Cancel via iOS Settings → Apple ID → Subscriptions → Banban. You keep access through the current period after cancelling.
Refund policy?+
Subscriptions follow Apple App Store refund policy. Request refunds at reportaproblem.apple.com. We cannot process Apple transactions directly.
Forgot password / login issues+
Banban doesn't use passwords — only Apple/Google sign-in. If you lost access when switching devices, email support@banban.chat with the Apple ID or Google account you registered with.
Can I delete my chat history or account?+
Yes. You can delete your account directly in Profile. This removes your account, chats, memories, profile, and app data. Active Apple subscriptions must still be managed in Apple ID subscription settings.
Will the characters remember what I said?+
Yes. Banban has persistent memory for conversations, preferences, and relationship stages. To make a character "forget," say so in-conversation or clear history.
Which languages are supported?+
Traditional Chinese (Taiwan/Hong Kong), Japanese, Korean, English. Follows your system language automatically.
Can children use the app?+
Banban is for ages 17+. Content includes light romantic themes and isn't suitable for children or teens.